Reviews of Golden Rule Travel
Using Golden Rule Travel was easy
Using Golden Rule Travel was easy. Danielle Mast was so helpful and found just the right flights within our budget. I was worried the price was going to go up over the weekend before she could snag them, but Danielle was able to secure 9 tickets for our group.
Five stars for Justin Yoder
Justin always gives me good quotes that meet my expectation with clear communication in a timely manner. In those rare moments where there is a travel problem, he always makes sure we get where we need to be on time.
As a first time mission member…
As a first time mission member responsible for making travel reservations, I did not know the process of making airline reservations for humanitarian travel. Danielle assisted me throughout the entire process being very patient. I plan to use Golden Rule Travel in the future for our church mission trip travel plans.
Rebooking after global IT outage
I had an emergency with flight cancellation and a rebooking by the airline staff that wasn't working and my travel agent sorted it out after their working hours. I was so relieved that I did not have to wait in lines for hours along with hundreds of travelers who also needed to be rebooked.
Golden Rule Travel: Experienced, Reasonable and Attentive.
Golden Rule Travel provides the best service, most flexible options and best prices of any travel agency I have ever used for international travel. They work hard to provide exactly what you need when you need it. We have been using them for 10 years and would not trust anyone else with our travel needs. They are always patient during the process as we have explored different options as needs often rapidly change. Justin Yoder and the rest of the team are amazing!
great service
Even though our usual agent was on vacation, we received a reply very promptly. The tickets were booked for a good price.
Quick response
Greatly appreciate help rebooking a flight that was cancelled in Nairobi Kenya at 2:30 am Really found comfort In quick response for my concerns Phillip
Fast process and the communication was…
Fast process and the communication was extremely timely.
Excellent off-hours service
As usual, Golden Rule had arranged our ideal flight itinerary for good price. This time, however, we had to change our return tickets very suddenly. Golden Rule's on-call agent made the necessary changes quickly on a Sunday afternoon, getting us ideal return flights and arranging for our preferred seating. Excellent service as always!
They were helpful after-hours when we had to change our travel plans due to cancelled flights.
WOW! Thirty plus countries later, I don’t know why it took me so long to find Golden Rule! WOW! I will be a user for years to come. My experience with GRT was great. Fast turnaround times on quotes, amazing customer service, and great benefits for cancellations/change flight. I had to change my flight last second and BENJI was so kind and fast and helped me find just what I needed. I also needed a refund for having to cancel a flight and he made that happen without me having to worry or follow-up. Clearly the secret to GRT is their personnel who are committed to not only helping users find the best price but also include best benefits for future emergencies. THANK YOU GRT. I will continue to use and I hope it’s okay if I recommend you to others! You are making a difference!
Excellent and prompt assistance
Excellent and prompt assistance in an emergency situation while in Albania traveling home. Although it was in the very early morning hours, there was no problem getting in touch with someone. What a huge blessing!
Golden Rule has helped us for the past…
Golden Rule has helped us for the past 31 years! Recently we had to use the emergency number because of my Mom’s failing health and they rearranged our flights quickly and processed our refund ,
This company is worth its weight in gold! Hans Mast has gone above and beyond the call of duty to take care of my crew when travel got messed up due to weather! I am happy he was here to step in and assist making my travel that much smoother even during a giant hiccup! Thank you 😊
This team is amazing
This team is amazing. On the front end they help line-up your flights BUT if (or when) the airlines cancels a flight, this team is on stand-by to help you get rerouted. They truly live out the Golden Rule!! I want to give a shout out to Wendell and Hans. I travel more peacefully knowing they are in my corner. Outstanding job, guys!!!
Canceled flights? Golden Rule to the rescue
With canceled flights, I called the emergency number while in Kenya, and an agent promptly helped me get rebooked the same night and texted me throughout the process. He emailed me the tickets and made sure I had everything I needed. From booking to unexpected changes, Golden Rule Travel is the best!
Has Golden Rule made a difference in your travel experience? We’d love to hear about it!
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The following testimonials were sent to us by satisfied customers, a small selection of the many responses we’ve received. They consist of handwritten letters, corporate letters, emails, cards, and notes with gifts of appreciation.
We appreciate all the efforts you put into making travel arrangements for us! It’s nice to have someone take care of this who understands and takes an interest in our mission. God bless you!
Golden Rule Client
Missionary to El SalvadorWe just wanted to let you know how grateful we are for Golden Rule and Jeremy Yoder in particular. He is an asset to your company. We will always book through Golden Rule, and encourage our friends and family to do the same.
Golden Rule Client
Grateful CustomerI wanted to let you know that I received the refund on my credit card bill this week from my canceled trip to Nepal. This would not have been possible without you[r] persistence and faithfulness to serve me, your customer. Thank you for all you did to help me be a good steward of the Lord’s resources.
Golden Rule Client
Traveler to NepalYou have been a model of extraordinary customer service. I have been quite vocal to all and sundry in recommending your office. Please convey our gratitude to the rest of the staff at the office.
Golden Rule Client
Thankful CustomerGreat Linda! I am so glad things worked out! I appreciate your hard work and honesty.
Thank you again for your prompt attention to my request. You made this so easy!! and I truly appreciate your assistance. Have a wonderful day!
Golden Rule Client
Missionary to El SalvadorI am so very thankful for Golden Rule Travel! Recently, on a missions trip to Liberia, we were booked to return on Brussels Airlines through Brussels Belgium. Due to terrorist bombing at Brussels Airport our flight was cancelled. I called the Golden Rule emergency hotline and within 20-30 minutes had new flights booked. While other travelers were paying up to $4000 for one-way tickets to US, we payed only $1100. HUGE THANKS to Davy Mast and Golden Rule for their prompt and professional attention to our situation. I have used Golden Rule for many trips and will use ONLY Golden Rule in the future.
Golden Rule Client
LarryThank you for your persistence in finding us low-cost tickets to Mongolia. More of our money can go towards the Lord’s work because of you.
Golden Rule Client
Missionary to MongoliaPlease excuse my informality, but I did want to thank you again and with great sincerity for all you did to help my son, his wife and his two adopted Ukrainian babies… It was indeed a pleasure to work with you.
Golden Rule Client
Happy GrandmaWanted to let you know that the issues with Rashel’s ticket have been completely resolved by Ronald Miller, an agent in Golden Rule’s Kansas office. He was absolutely wonderful to work with and graciously gave part of his Saturday evening to help us. His true sacrificial servant’s spirit was a beautiful testimony of Christ’s love; and we could not have hoped for more responsible or caring service. We really appreciate your organization and the work you are doing, and thank you so much for your patience with all of my calls and emails yesterday.
Golden Rule Client
Grateful CustomerNeither my wife or I could say anything more other than, Jeremy Yoder turned out to be the greatest help and consultant in the building of such a wonderful vacation. His professionalism, courtesy and ‘can do, will do’ attitude towards fulfilling our expectations was simply perfect. We are so very grateful that we were referred to him for the consult.
Golden Rule Client
Grateful TravelerAfter much debate about whether or not to use a travel agency to book our trip for our adoption, we decided to go with Golden Rule. I’m so glad that we did. We were flying out of the DC area right before the blizzard was due to hit in January 2016. Our flight for the day was cancelled but [Marvin] was able to get us tickets to fly a day earlier and therefore still make it in time for our appointment. [Unfortunately] we had to make an emergency landing in Boston. The airline was not helpful at all in rebooking us so we called [Marvin] at 3am – he was chipper and more than willing to help us. He managed to rebook us for the first flight out of Boston the next morning when most of the people on our flight weren’t able to find a flight until the next evening. We were the last flight out before they closed the airport and made our scheduled appointment and met our daughter for the first time!!! I can’t say enough good things about them (especially [Marvin]) as he was able to help us in our middle of the night/early morning emergency!!
Golden Rule Client
Jennifer
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