Reviews of Golden Rule Travel

googlefacebookOverall Rating
4.7
Based on 151 Reviews

Fast process and the communication was…

Fast process and the communication was extremely timely.

Tisha Boney July 10, 2024

Excellent off-hours service

As usual, Golden Rule had arranged our ideal flight itinerary for good price. This time, however, we had to change our return tickets very suddenly. Golden Rule's on-call agent made the necessary changes quickly on a Sunday afternoon, getting us ideal return flights and arranging for our preferred seating. Excellent service as always!

Carrole Johnson July 2, 2024

They were helpful after-hours when we had to change our travel plans due to cancelled flights.

Laura Hickman July 1, 2024
google

WOW! Thirty plus countries later, I don’t know why it took me so long to find Golden Rule! WOW! I will be a user for years to come. My experience with GRT was great. Fast turnaround times on quotes, amazing customer service, and great benefits for cancellations/change flight. I had to change my flight last second and BENJI was so kind and fast and helped me find just what I needed. I also needed a refund for having to cancel a flight and he made that happen without me having to worry or follow-up. Clearly the secret to GRT is their personnel who are committed to not only helping users find the best price but also include best benefits for future emergencies. THANK YOU GRT. I will continue to use and I hope it’s okay if I recommend you to others! You are making a difference!

Kaleb Schmidt July 1, 2024
google

Excellent and prompt assistance

Excellent and prompt assistance in an emergency situation while in Albania traveling home. Although it was in the very early morning hours, there was no problem getting in touch with someone. What a huge blessing!

Charlie McCall July 1, 2024

Golden Rule has helped us for the past…

Golden Rule has helped us for the past 31 years! Recently we had to use the emergency number because of my Mom’s failing health and they rearranged our flights quickly and processed our refund ,

Cindy & Mike June 27, 2024

This company is worth its weight in gold! Hans Mast has gone above and beyond the call of duty to take care of my crew when travel got messed up due to weather! I am happy he was here to step in and assist making my travel that much smoother even during a giant hiccup! Thank you 😊

Nicole Routon June 25, 2024
google

This team is amazing

This team is amazing. On the front end they help line-up your flights BUT if (or when) the airlines cancels a flight, this team is on stand-by to help you get rerouted. They truly live out the Golden Rule!! I want to give a shout out to Wendell and Hans. I travel more peacefully knowing they are in my corner. Outstanding job, guys!!!

James Nichols June 24, 2024

Canceled flights? Golden Rule to the rescue

With canceled flights, I called the emergency number while in Kenya, and an agent promptly helped me get rebooked the same night and texted me throughout the process. He emailed me the tickets and made sure I had everything I needed. From booking to unexpected changes, Golden Rule Travel is the best!

Amy June 15, 2024

Good job

Hellen was very pleasant, patient and kind in her assistance in explaining to me the available plans. She has a good personality and I appreciate her customer service. The process did not take a long time to complete.

Aga June 10, 2024

Flexible flight change

Our agent alerted us to a flight change and provided us with outstanding service and options moving forward. Very efficient and helpful.

Quick

Quick, helpful service by a good friend!

Val Yoder June 4, 2024

Hans with Golden rule travel was a God send! We needed tickets for funeral travel on short notice. He provided tickets and superb service at a fraction of the price ! Thanks so much!

Orlin Ensz May 31, 2024
google

Helped us with travel interruption

We were traveling as a large group and had a travel interruption that the airline did not have enough personnel to handle. We would have never gotten to our destination in a timely manner if it had not been for the strong efforts of Golden Rule Travel. We are so grateful for the help and kindness afforded when we needed it and that Golden Rule Travel made it possible to get where we needed to be to serve on our medical outreach trip. Thank you!

Team Leader May 30, 2024

Golden rule has been absolutely amazing, helping with original flight plans as well as delays and rescheduling. They fixed it when the airline wouldn’t!

Mallori Finney May 27, 2024
google

Golden Rule Travel agents are quick

Golden Rule Travel agents are quick, and professional and available to help 24/7. So grateful for the help they have given me in many occassions. They have the best rates and service is great.

Ray Johnson May 24, 2024

Excelente atención

Excelente atención. La recomiendo ampliamente. Me gusta mucho

Had a cancelled flight

Had a cancelled flight - Hans handled the rebooking with ease… very comforting while in a foreign land!

Jeremy May 13, 2024

Has Golden Rule made a difference in your travel experience? We’d love to hear about it!

The following testimonials were sent to us by satisfied customers, a small selection of the many responses we’ve received. They consist of handwritten letters, corporate letters, emails, cards, and notes with gifts of appreciation.

We appreciate all the efforts you put into making travel arrangements for us! It’s nice to have someone take care of this who understands and takes an interest in our mission. God bless you!

Golden Rule Client

Missionary to El Salvador

We just wanted to let you know how grateful we are for Golden Rule and Jeremy Yoder in particular. He is an asset to your company. We will always book through Golden Rule, and encourage our friends and family to do the same.

Golden Rule Client

Grateful Customer

I wanted to let you know that I received the refund on my credit card bill this week from my canceled trip to Nepal. This would not have been possible without you[r] persistence and faithfulness to serve me, your customer. Thank you for all you did to help me be a good steward of the Lord’s resources.

Golden Rule Client

Traveler to Nepal

You have been a model of extraordinary customer service. I have been quite vocal to all and sundry in recommending your office. Please convey our gratitude to the rest of the staff at the office.

Golden Rule Client

Thankful Customer

Great Linda! I am so glad things worked out! I appreciate your hard work and honesty.

Thank you again for your prompt attention to my request. You made this so easy!! and I truly appreciate your assistance. Have a wonderful day!

Golden Rule Client

Missionary to El Salvador

I am so very thankful for Golden Rule Travel! Recently, on a missions trip to Liberia, we were booked to return on Brussels Airlines through Brussels Belgium. Due to terrorist bombing at Brussels Airport our flight was cancelled. I called the Golden Rule emergency hotline and within 20-30 minutes had new flights booked. While other travelers were paying up to $4000 for one-way tickets to US, we payed only $1100. HUGE THANKS to Davy Mast and Golden Rule for their prompt and professional attention to our situation. I have used Golden Rule for many trips and will use ONLY Golden Rule in the future.

Golden Rule Client

Larry

Thank you for your persistence in finding us low-cost tickets to Mongolia. More of our money can go towards the Lord’s work because of you.

Golden Rule Client

Missionary to Mongolia

Please excuse my informality, but I did want to thank you again and with great sincerity for all you did to help my son, his wife and his two adopted Ukrainian babies… It was indeed a pleasure to work with you.

Golden Rule Client

Happy Grandma

Wanted to let you know that the issues with Rashel’s ticket have been completely resolved by Ronald Miller, an agent in Golden Rule’s Kansas office. He was absolutely wonderful to work with and graciously gave part of his Saturday evening to help us. His true sacrificial servant’s spirit was a beautiful testimony of Christ’s love; and we could not have hoped for more responsible or caring service. We really appreciate your organization and the work you are doing, and thank you so much for your patience with all of my calls and emails yesterday.

Golden Rule Client

Grateful Customer

Neither my wife or I could say anything more other than, Jeremy Yoder turned out to be the greatest help and consultant in the building of such a wonderful vacation. His professionalism, courtesy and ‘can do, will do’ attitude towards fulfilling our expectations was simply perfect. We are so very grateful that we were referred to him for the consult.

Golden Rule Client

Grateful Traveler

After much debate about whether or not to use a travel agency to book our trip for our adoption, we decided to go with Golden Rule. I’m so glad that we did. We were flying out of the DC area right before the blizzard was due to hit in January 2016. Our flight for the day was cancelled but [Marvin] was able to get us tickets to fly a day earlier and therefore still make it in time for our appointment. [Unfortunately] we had to make an emergency landing in Boston. The airline was not helpful at all in rebooking us so we called [Marvin] at 3am – he was chipper and more than willing to help us. He managed to rebook us for the first flight out of Boston the next morning when most of the people on our flight weren’t able to find a flight until the next evening. We were the last flight out before they closed the airport and made our scheduled appointment and met our daughter for the first time!!! I can’t say enough good things about them (especially [Marvin]) as he was able to help us in our middle of the night/early morning emergency!!

Golden Rule Client

Jennifer


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